Shopping Cart
This is an English translation provided for convenience. In the event of any discrepancy, the Polish version of this document prevails.
Terms and Conditions
The El Perro Online Shop, operating at www.elperro.com.pl, is run by El Perro Justyna Nowik Jacek Nowik Sp. j., ul. Dębowa 1, 18-106 Niewodnica Korycka, entered by the District Court in Białystok, 12th Commercial Division of the National Court Register (Sąd Rejonowy w Białymstoku, XII Wydział Gospodarczy Krajowego Rejestru Sądowego), under KRS number: 0000363779. NIP (tax identification number): 966-204-27-98. REGON (statistical identification number): 200383093.
1. The Online Shop sells products via the Internet.
2. Orders are accepted via the Internet, through the website https://elperro.com.pl/en/. After the order has been placed, the Customer is sent an e-mail message stating that the order has reached the shop. Once the order has been verified as correct, it is passed on for fulfilment.
If the Customer does not select the webbing colour, fleece colour, embroidery thread colour, embroidery font, binding shade or reflective strip shade, the colour scheme of the ordered product will be chosen at random.
3. The order fulfilment time is:
- approximately 14 business days from the day the payment is credited — for online payments (Tpay, BLIK, card) from its confirmation by the payment operator, for a traditional bank transfer from receipt of the amount due in the shop’s account; in some cases the fulfilment time may be extended,
*the exception is products whose product description contains information about an extended fulfilment time.
4. Once the order has been completed, the goods are dispatched to the Customer.
The estimated delivery time within Poland is 1–2 business days. Delivery time abroad depends on the country.
5. Time of receipt of the parcel = fulfilment time (approximately 14 business days), which in some cases may be extended, + estimated delivery time (1–2 business days within Poland)
6. If the goods covered by the order are unavailable, the Shop reserves the right to cancel the order. The Customer will be informed of this without delay and the payment credited will be refunded to the Customer.
7. A limited quantity of goods is allocated to promotional sales and clearance sales. Orders are fulfilled in the sequence in which confirmed orders are received, until the stock covered by that form of sale is exhausted.
Promotional Offer - Scratch Cards
Duration of the offer: o The promotional offer in the form of scratch cards is limited in time. The promotional code is valid until the date specified on the scratch card. It may be used only on the El Perro website, in the physical shop and at the official El Perro stand. The promotional code cannot be combined with other promotions and discounts. The promotional code cannot be exchanged for cash.
Expiry of the promotional code: o After the date on the scratch card has passed, the promotional code becomes invalid and cannot be used. o El Perro accepts no liability for promotional codes not used before their expiry date.
Complaints: o Any complaints concerning scratch cards and promotional codes must be submitted by e-mail to sklep@elperro.com.pl within 14 days of the date of receipt of the order. o El Perro reserves the right to consider a complaint within up to 30 days of the date on which it was submitted. Thank you for taking advantage of our promotional offer and we wish you happy shopping!
8. All prices are given in Polish zloty or euro and include VAT. The price shown for each item is binding at the moment the Customer places the order. The Shop reserves the right to change the prices of goods in its offer, to introduce new goods into the online shop’s offer, and to carry out and cancel promotional campaigns on the shop’s pages or to make changes to them.
9. The Customer pays for the ordered goods in advance, using one of the methods available in the basket:
- by fast online transfer or BLIK — via Tpay (Krajowy Integrator Płatności S.A.),
- by payment card — via Revolut,
- by traditional bank transfer to one of the following accounts:
Account for payments in Polish zloty:
Please do not make any payment until you have received the confirmation – “2. Awaiting payment” – by electronic means.
PKO BP
El Perro Justyna Nowik Jacek Nowik Sp. J. ul. Dębowa 1 , 18-106 Niewodnica Korycka
58 1440 1387 0000 0000 1217 3571
Account for payments in euro:
Please do not make any payment until you have received the confirmation – “2. Awaiting payment” – by electronic means.
The Customer bears all handling charges arising from the transaction. If the shared transaction costs option is chosen, the Customer is obliged to pay in addition the amount charged to the account belonging to El Perro Justyna Nowik Jacek Nowik Sp. J.; otherwise the order will not be passed on for fulfilment.
El Perro Justyna Nowik Jacek Nowik Sp. J. ul. Dębowa 1 , 18-106 Niewodnica Korycka
SWIFT: BPKOPLPW
IBAN: PL55 1440 1387 0000 0000 1272 2354
10. We deliver parcels within Poland and abroad. All Customers should be able to provide a valid shipping address to which the parcel is to be sent. A full list of shipping details, including, among other things, the total amount, will be presented in the basket before the order is confirmed. At any time before confirming the order, the Customer has the right to cancel it.
It is the Customer’s responsibility to make sure that all order details are correct, including the correct sizes, colours and styles selected in the order. This information cannot be corrected or changed after the order has been confirmed.
The Customer is also responsible for making sure that the shipping address is complete and correct. This includes the door number, the street name and the postcode. We accept no liability for parcels delivered to incorrectly provided addresses. Collection of a parcel from an incorrect address must be arranged by the Customer, as the parcel is no longer in our possession.
11. We ship ordered goods:
- within Poland via InPost — to a parcel locker for PLN 19 or by courier to the address of your choice for PLN 21,
- abroad by UPS courier — the cost depends on the country and the weight of the parcel and is shown in the basket before the order is placed; for countries not on the list, the shipping cost is agreed individually.
Orders can also be collected in person, free of charge, at our shop in Białystok (ul. Pułaskiego 26C lok. 5).
Free delivery: for orders of products worth at least PLN 299, delivery by InPost parcel locker or InPost courier within Poland is free of charge. This does not apply to international shipments.
For non-standard parcel weights, please contact sklep@elperro.com.pl in order to agree the costs.
12. At the moment the Customer confirms the order they have sent, a contract is concluded between the SELLER and the CUSTOMER. The subject of the contract is the goods listed in the order.
The rights and obligations of the parties arising from the concluded contract are governed by the Act of 23 April 1964 – the Civil Code (ustawa z dnia 23 kwietnia 1964 r. – Kodeks cywilny; Journal of Laws (Dz. U.) of 1964, No. 16, item 93, as amended) and by the Act of 2 March 2000 on the protection of certain consumer rights and on liability for damage caused by a dangerous product (ustawa z dnia 2 marca 2000 r. o ochronie niektórych praw konsumentów oraz o odpowiedzialności za szkodę wyrządzoną przez produkt niebezpieczny; Journal of Laws of 2000, No. 22, item 271, as amended).
13. The Sales Agreement for goods is concluded in accordance with Polish law and in the Polish language.
14. The court competent to hear disputes arising from the Sales Agreement is the court having jurisdiction over the defendant’s registered office or the court having jurisdiction over the place of performance of the agreement.
15. Please be advised that the personal data provided in the Order Form in the El Perro online shop are collected and processed in accordance with the Personal Data Protection Act of 29 August 1997 (ustawa z dnia 29 sierpnia 1997 r. o ochronie danych osobowych; Journal of Laws of 2002, No. 101, item 926, as amended). The personal data collected are used solely and exclusively for the purposes of fulfilling the orders placed and informing about promotions, and will under no circumstances be made available to third parties. Every Customer of our shop has the right to inspect, modify and delete their personal data from our database.
A guarantee on eyelets is granted for a period of 90 days
A guarantee on fittings is granted for a period of up to 6 months.
16. Return of goods. In accordance with the Act of 25 December 2014 “on the protection of certain consumer rights and on liability for damage caused by a dangerous product” (ustawa z 25 grudnia 2014 roku „o ochronie niektórych praw konsumentów oraz o odpowiedzialności za szkodę wyrządzoną przez produkt niebezpieczny”), the Customer may withdraw from the purchase of goods bought in our shop without giving any reason within 14 days of the date of receipt of the parcel. A model statement of withdrawal is available on the Return Policy page. This is possible only if the goods show no signs of use, are complete and have not been damaged in any way. Returned goods must be sent back together with the invoice received with them. The Shop guarantees the refund of an amount equal to the price of the goods. The money will be refunded within 5 business days by bank transfer to the account indicated by the Customer. The cost of sending the goods back is not refundable.
The right of withdrawal from the contract without giving any reason does not apply to goods with characteristics specified by the Customer in the order placed by the Customer, i.e. in particular goods manufactured according to an individualised design by adding an inscription or a photograph to the ordered goods, or by sewing a non-standard size "made to measure".
17. Complaints. If, after receiving the goods, the Customer finds physical defects in them, the Customer should send them back by post to the following address:
El Perro Justyna Nowik Jacek Nowik Sp. j. ul. Pułaskiego 26 C lok. 5 , 15-338 Białystok.
The Shop does not accept any parcels sent back cash on delivery. The invoice and a description of the reason for the complaint must be enclosed with the goods sent back. All complaints are dealt with within 14 business days of the date of their receipt. Damaged goods will be replaced with new, defect-free goods, and if this is no longer possible (for example because stock has run out), the shop will refund the Customer the equivalent of the price of the goods or offer the Customer a choice of other goods available in the shop.
A defect that was accurately described in the product description cannot form the basis of a complaint. Decorative elements such as rhinestones, studs, binding, etc. are not subject to complaints. The material from which the products are made is finished by hand, the ends of the webbing are heat-treated to prevent fraying, and the stated size adjustment range may differ slightly between individual models.
Direct contact with moisture should be avoided; if it does occur, the goods should be thoroughly dried without delay and the fittings protected. Machine washing of the goods is not recommended; only cleaning with a damp sponge, avoiding the fittings, followed by very thorough drying of the goods, is recommended.